Al Taj Al Aali Al Rafee
Privacy Policy
Al Taj Al Aali Al Rafee Food Import and Distribution Company
Last updated:
1. Introduction
Al Taj Al Aali Al Rafee Food Import and Distribution Company respects the privacy of visitors to its website and is committed to handling personal information responsibly and confidentially in accordance with relevant Libyan legislation.
This policy explains the information that may be collected when you use the website, the purposes for which it is used, how it is protected and your rights in relation to it.
Visitors can consult this policy to understand how their information is handled when they use the website.
2. Who is responsible for the data
The party responsible for operating the website and handling information collected through it is:
- Company: Al Taj Al Aali Al Rafee Food Import and Distribution Company.
- Office: Tajoura, Al Hamidiya, Tripoli, Libya.
- Contact number: 0928985441.
3. Information we may collect
The information we handle when you use the website may include:
A. Information you provide voluntarily
When contacting the company, you may provide information such as your name, telephone number, email address, organization name and the contents of your enquiry or supply request.
B. Technical information
Hosting systems may log limited technical information, such as your IP address, browser type, time of visit and pages requested, to operate and protect the website and troubleshoot technical problems.
4. How we use information
We use information for purposes connected with the operation of the website, including:
- Responding to enquiries and contact requests.
- Reviewing supply requests and proposals for commercial cooperation.
- Communicating with customers and suppliers.
- Improving website performance and the visitor experience.
- Protecting the website and troubleshooting technical problems.
- Meeting legal obligations where applicable.
The company does not use contact information to send unsolicited promotional messages. Recipients may ask to stop receiving marketing messages.
5. WhatsApp and external links
The website may offer ways to contact the company through WhatsApp or other external communication services.
When you use a WhatsApp button, you are taken to a service operated by a third party. Information you provide there is governed by that service’s policies.
If an enquiry form prepares a WhatsApp message, it is sent to the company only after you confirm that you want to send it.
6. Cookies
The website may use cookies or similar technologies that are necessary for some technical functions.
If analytics, tracking services or non-essential cookies are enabled, the company will explain what they do and why they are used, and provide options to accept or reject them where required by law.
7. Sharing information with third parties
The company does not sell visitors’ personal information or use it for commercial purposes outside those stated in this policy.
We may provide access to information only as necessary in the following cases:
- To authorized hosting and technical support providers that operate the website.
- To communication service providers you choose to use.
- To competent public authorities when required by law.
- With your consent, where another purpose requires it.
The company seeks to limit access to what is appropriate for the service concerned.
8. Protecting information
The company seeks to use appropriate organizational and technical measures to protect information from unauthorized access, alteration, disclosure or loss.
No electronic system can be guaranteed completely secure. Please avoid sending passwords, sensitive financial information or confidential documents through public contact forms.
9. Retention
The company retains information for as long as necessary for the purpose for which it was collected, or to meet relevant legal and regulatory requirements.
Information is deleted or anonymized once there is no legitimate need to retain it, unless the law requires otherwise.
10. Processing outside Libya
Hosting or communication services used to operate the website may process some information outside Libya.
In those circumstances, the company takes into account relevant data protection requirements, the nature of the information, where it is processed and appropriate security measures.
11. Your rights
You may contact the company to:
- Find out what personal information the company holds about you.
- Correct inaccurate information.
- Ask us to delete information for which there is no longer a legitimate reason to retain it.
- Object to the use of your information for marketing.
- Ask how your personal information is handled.
Requests are assessed and handled in accordance with applicable legislation and relevant legal obligations.
12. Children’s privacy
The website describes the company’s commercial activities. It is not intended to collect information from children or provide services directed at them.
If the company discovers it has collected a child’s personal information without the legally required basis or consent, it will take appropriate action to address the matter.
13. Changes to this policy
The company may update this policy if the website’s services, its handling of information or legal requirements change.
Updates are announced by publishing the revised policy with the date of the latest update.
14. Privacy contact
For questions about this policy or to make a request concerning personal information, please contact:
Al Taj Al Aali Al Rafee Food Import and Distribution Company
Address: Tajoura, Al Hamidiya, Tripoli, Libya.
Telephone: 0928985441.